FAQ Frequently Asked Questions

Here you'll find answers to the most important questions about ordering, shipping, returns, and product quality at Brick2D2. If you have further questions, please feel free to contact us – we're always happy to help.

Why are we no longer shipping to all EU countries as of August 12, 2026?

Due to new legal requirements, we will unfortunately no longer be able to ship to all EU countries as of August 12, as the necessary registrations for some markets are not economically viable. Are you a regular customer and your country is affected? Feel free to send us a message. If enough customers from your country contact us, we will include it again.

Order & Payment

Question 1: How can I place an order with you?
You can order normally through our online shop. Add items to your cart, select a shipping option, and proceed to checkout. The ordering process is secure and encrypted (SSL).

Question 2: What payment methods do you offer?
We currently accept PayPal and credit card via PayPal. PayPal also offers you buyer protection, which makes your order even more secure.

Question 3: Can I change my order after it has been placed?
As long as your order has not yet been shipped, changes are possible. Simply send us a short email to brick2d2@gmail.com with your order number.

Question 4: Do you also offer invoices?
Yes, every order receives a digital order confirmation including an invoice (if requested) by email.

Shipping & Delivery

Question 5: How long does shipping take?

Delivery time within Germany is usually
2 to 5 business days for minifigures and 2 to 5 business days for parcel shipments.

Delivery time within the European Union is usually
3 to 7 business days, depending on the destination country.

All orders are prepared for shipping and dispatched by us on the day of the order or at the latest on the next business day.

All shipments are sent with tracking.

Shipping Costs & Delivery Times

Shipping method within Germany
Figures – Standard with Tracking | €3.99 | 2–4 business days
Parcel – with Tracking | €5.99 | 1–3 business days

Shipping method within the European Union
Figures (1-3 figures) Standard €4.99 | 3–7 business days
Figures (4–7 figures) Standard €5.99 | 3–7 business days
Figures (8-20 figures). Standard | 3–7 business days
Parcel – with Tracking | €12.99

Free Shipping
Free shipping for orders over €60 within Germany and over €150 within the European Union.

Question 7: Where do you ship to?
We ship to Germany and all countries of the European Union.

Question 8: How are the figures packaged?
We pack securely and collector-friendly. Each figure is protected, and sets are additionally padded if necessary. Quality and protection are our top priorities.

Returns & Problems

Question 9: Can I return items?
Yes, you can return your order within 14 days. Simply send us a short message to brick2d2@gmail.com with your order number. You will receive the return address by email.

Question 10: Who pays the return shipping costs?
The return shipping costs are borne by the buyer. We recommend packaging the return well and sending it back with a shipping option of your choice.

Question 11: What if my order arrives damaged?
No worries – we'll take care of it. Simply send us photos of the damaged goods and packaging by email. We offer replacement, credit, or refund, depending on the case.

Question 12: My package is lost – what now?
Please contact us after no later than 5 business days without delivery. We will immediately initiate an investigation with the shipping service provider and work on a solution.

Original LEGO & Quality

Question 13: Are all figures you sell original?
Yes. We exclusively sell 100% original LEGO® minifigures and sets. No fakes, no copies, no Chinese knock-offs – everything is checked before it goes on sale.

Question 14: Do you sell new or used figures?
Both. We offer new and used LEGO® figures. All figures are thoroughly inspected and cleaned before they are shipped. The condition is always described so that you know exactly what you are getting.

Question 15: Do all figures come with accessories (helmets, weapons, etc.)?
If accessories such as helmets, blasters, or armor are shown in the product images, then they are included in the delivery. If accessories are missing or it's only the figure, it will be stated clearly in the product description.

Question 16: Do you also sell individual parts or accessories?
Yes, we also offer LEGO blasters, helmets, and accessories separately. If you are looking for something specific, you can always write to us.

Shop Information & Contact

Question 17: Do you have real stock or do you dropship?
We do not dropship. Everything you can order from us is in stock with us and is shipped directly by us from Germany.

Question 18: How can I contact you?
You can reach us anytime by email at brick2d2@gmail.com. We usually reply within 24 hours (Mon–Sat).

Question 19: Can I make requests or inquiries (e.g., searching for specific figures)?
Yes! If you are looking for specific LEGO® Star Wars figures that are currently not in the shop, just write to us – we are happy to help.

Question 20: Do you offer gifts or group orders?
Yes, gladly. Upon request, we will package your order as a gift or assemble figure sets according to your wishes. Just write to us in advance.